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Privacy Policy for Bangladesh Players

We collect and handle your account data, payment details and device information when you use 93 Online. This policy explains what we collect, how we use it, how long we keep it, and how you can request access or deletion.

Account securityCookie policyUser rightsData retentionContact options
93 Online Privacy Policy for Bangladesh Players
DATA PRACTICES

Our Approach to Data Handling

We built 93 Online around the payment methods Bangladesh players already use, and that means handling mobile wallet data securely. Here's how we manage account security, cookies, data retention and user requests in practice.

Wallet data security When you deposit through bKash, Nagad or Rocket, we receive a transaction reference and confirmation from the wallet provider. We do not store your wallet PIN or OTP codes. Payment verification happens between your wallet app and their server; we only see the final success or failure status and the amount transferred.
Cookie use and tracking We use first-party cookies to keep you logged in between sessions, remember your language choice and track which game categories you browse most often. We also use analytics cookies to measure page load times and identify technical errors. You can block or clear cookies from your browser settings; blocking them will require you to log in again and reset your preferences.
Data retention periods We keep your account data for as long as your account is active, plus an additional retention period required by financial record-keeping rules in supported jurisdictions. Transaction logs are archived after a set period. Inactive accounts may be automatically archived if there is no login activity for an extended time. Archived data can be restored if you contact support.
User rights and requests You can request a copy of your account data, ask us to correct inaccurate information, or request deletion by contacting support. We process data requests within a reasonable timeframe. If we need to retain certain records for compliance or fraud prevention, we will explain why and what data must remain on file.
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about this privacy policy, want to request a copy of your data, ask us to correct something, or request deletion, contact our support team through any of the channels below. We respond to data requests within a reasonable timeframe and confirm the action we took.

Live chat Open the chat widget from any page of 93 Online while logged in. Our team handles privacy requests during support hours and can confirm what data we hold, what you can change in account settings, and how to submit a formal deletion request if needed.
Email support Send your data request or privacy question to our support email address listed in the account dashboard. Include your registered mobile number so we can verify your identity before sharing account information. We respond to email requests within one business day.
Account settings View and update your mobile number, email address and language preference from the account settings page. You can also see your recent login history, connected devices and active sessions. To request full data export or account deletion, contact support directly through chat or email.

Privacy Policy Questions

We collect your mobile number, device ID, IP address and payment details when you register or fund your account through bKash, Nagad or Rocket. We use this data to verify your identity, process transactions and prevent duplicate accounts.

We share payment transaction data with the wallet provider you select so they can complete the deposit or withdrawal. We do not sell your personal information to advertisers or data brokers. We may share data with service providers who help us run the platform.

We keep your account data for as long as your account is active, plus an additional retention period required by financial record-keeping obligations. Transaction logs are archived after a set period. Inactive accounts may be archived if there is no login activity for an extended time.

Yes. Contact our support team through live chat or email to request a copy of your account data, ask us to correct inaccurate information, or request deletion. We process data requests within a reasonable timeframe and confirm the action we took.

We use first-party cookies to keep you logged in, remember your language preference and track which game categories you browse. We also use analytics cookies to measure performance. You can block or clear cookies from your browser settings; blocking them will log you out.

When you deposit through a mobile wallet, we receive a transaction reference from the wallet provider but we do not store your PIN or OTP codes. Payment verification happens between your wallet app and their server; we only see the final status and amount.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.