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Terms Conditions for 93 Online

These terms set out how you can access 93 Online, what we expect when you fund an account through bKash, Nagad or Rocket, and the rules that apply when you browse our live casino, slots and sportsbook.

Account eligibilityPayment termsPlatform accessDispute resolutionJurisdiction limits

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POLICY FRAMEWORK

How We Handle Terms Enforcement

We take a structured approach to enforcing these terms so every account is treated consistently. Identity checks run when you request your first withdrawal. Payment data is logged but not shared with third parties outside our processor network. If we detect a breach, we pause the account and send a notification explaining the issue and your appeal rights.

Identity Verification First withdrawal triggers a KYC step where you upload a government ID and a recent utility bill or bank statement showing your Bangladesh address. We match the name on your payment method to the name on your documents. Verification typically completes within two business days.

Payment Security Every bKash, Nagad and Rocket transaction is encrypted and logged with a unique reference. We do not store your mobile-wallet PIN or OTP. If a payment fails or is flagged by the processor, we notify you via account message and hold the credited amount until verification clears.

Account Suspension If we suspect multiple accounts, bonus abuse or fraudulent deposits, we freeze the account and send an email detailing the suspected breach. You have seven days to reply with evidence before we make a final decision. Balances in suspended accounts are held pending resolution.

Data Retention We keep transaction logs, identity documents and chat transcripts for five years to meet anti-money-laundering requirements. You can request a copy of your data or ask us to delete it after the retention period by emailing support with your account ID.

Jurisdiction and Platform Access

93 Online Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

93 Online operates as an online gaming platform accessible in regions where local law permits. We do not provide services where online casino or sports betting activity is prohibited. You confirm you are of legal age in your jurisdiction and that your use complies with all

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applicable laws in Bangladesh. The platform hosts live casino tables from Evolution and Pragmatic Play Live, slots from PG Soft and Pragmatic Play, and sports markets covering cricket, football and kabaddi. Deposits are processed via bKash, Nagad and Rocket; each transaction is logged against your account
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and subject to identity verification. We reserve the right to suspend accounts, reverse payouts or close access if we detect fraudulent activity, multiple accounts, bonus abuse or breach of these terms. All disputes are handled through our support channels first; if unresolved, they may be referred
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to the dispute-resolution mechanism stated in your account agreement. We update these terms periodically and will notify you via email or account message when material changes occur. Continued use after notification constitutes acceptance of the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT PATHS

Get Help With Terms Questions

If you need clarity on any clause in these terms or want to discuss account restrictions, payment limits or eligibility, reach us through the channels below. Our Bangladesh support team can walk you through deposit rules, withdrawal verification and dispute steps in English.

Team online

Live Chat

Open the chat widget in the account footer to speak with a support agent. Available for terms questions, payment disputes and account-closure requests. Fastest route for urgent clarification during Bangladesh daytime hours.

Email Support

Send your terms query or dispute summary to the support email shown in your account settings. Include your account ID and transaction reference if the question relates to a specific deposit or withdrawal. Replies typically land within one business day.

FAQ Archive

Browse the FAQ section for answers on age verification, multiple-account policy, bonus forfeit rules and payout timelines. Each entry links to the relevant terms clause so you can read the full wording in context.

Terms & Conditions FAQ

We allow one account per person. If we detect multiple registrations under the same identity or payment method, we close the duplicate accounts and void any winnings earned on them. Your original account remains open if it was used in good faith.

No. The first withdrawal request triggers KYC. You upload a government ID and proof of address; we match the documents to your payment method. Once verified, withdrawals to bKash, Nagad or Rocket are processed according to the timeline stated in your account.

If a deposit does not credit or a withdrawal fails, open a support ticket with the transaction reference from your bKash, Nagad or Rocket app. Our team checks the processor logs and resolves most disputes within 24 hours. Unresolved cases escalate to the payment provider.

Each bonus has wagering requirements, expiry dates and game restrictions listed in the promotion terms. If you claim a bonus, you must meet the stated playthrough before withdrawing. Bonus abuse or pattern betting voids the bonus and any derived winnings.

Yes. Email support with your account ID and request permanent closure. We process the request within two business days, withdraw any remaining balance to your verified payment method, and delete non-essential data after the retention period. Reopening requires a new registration.

Yes. The terms apply uniformly across supported regions in Bangladesh. Local law determines eligibility; we do not offer services where online gaming is prohibited. You confirm compliance with your jurisdiction when you register.

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